Public Offer - Service Agreement

VIP-TRANSFER-IT, hereinafter referred to as the "Contractor," on the one hand, and any individual or legal entity intending to use the Contractor's services specified on the website https://italiatut.com, hereinafter referred to as the "Customer," on the other hand, collectively referred to as the "Parties," enter into this Agreement as follows:
1. Subject of the Agreement
1.1. The Contractor undertakes, upon the Customer’s request, to provide services listed in a separately agreed-upon Request by the Parties. The Request also contains special conditions for specific services, including the Customer’s special requests and the agreed-upon service cost. 1.2. The Customer submits a request and calculates the service cost through their personal account on the website https://vip-transfer-it.com, by calling the phone numbers listed on the website, or by exchanging emails with the Contractor at the email address provided on the website. 1.3. This Agreement constitutes an offer from the Contractor and does not require a separate signed document. The Customer accepts this Agreement by marking the "checkbox" in their personal account on the website https://vip-transfer-it.com under the acceptance section and making full payment for the services. This Agreement is deemed concluded between the specific Customer and the Contractor at the moment the Contractor receives full (100%) payment for the services as agreed upon in the Request. If additional service conditions in the Customer’s personal account specify a different prepayment amount, the Agreement is deemed concluded upon payment of the specified prepayment. 1.4. Considering that the strategy and tactics of services may be adjusted during their provision, the Parties agree to discuss changes orally or through correspondence. In this case, no additional agreements are required. 1.5. The Contractor may provide services personally and/or engage third parties at their discretion. If third parties are involved, the Contractor is responsible for their actions as for their own. 1.6. The Customer undertakes to make timely and full payment for the services as per the terms of this Agreement.
2. Obligations of the Parties2.1. The Customer shall:
2.1.1. Provide complete and accurate information and documents necessary for service provision in a timely manner. The Contractor requests such information and documents in writing, including via email. In case of delays, the Customer bears all risks associated with missed deadlines, and the Contractor is not liable for late or non-performance. 2.1.2. Pay the Contractor’s fees on time and in full according to Section 3. If payment is delayed by one day, the Contractor has the right to suspend services until full payment is received. 2.1.3. Use the Contractor’s services in good faith and avoid dishonest practices, such as:

• Unjustified refusal of agreed and paid services while demanding a refund after receiving partial or full service results.
• Ordering and partially or fully paying for services, then later bypassing the Contractor to work directly with their employees or third parties engaged by the Contractor.
• Any other form of abuse of the Customer’s rights under this Agreement or the law.

2.2. The Customer has the right to:
2.2.1. Receive information and documents related to the subject of the Agreement from the Contractor. 2.2.2. Request a written report on the progress and results of the Contractor’s obligations.
2.3. The Contractor shall:
2.3.1. Start providing services on time, but not before the Customer fulfills their payment obligations under Section 3. 2.3.2. Provide qualified services within the agreed timeframes specified in this Agreement. 2.3.3. Use any necessary legal methods and tools in service provision. 2.3.4. Notify the Customer of any circumstances preventing timely service execution. 2.3.5. Ensure the safety of original documents received from the Customer for service provision. 2.3.6. Provide updates on service progress in oral or written form, including via email, upon written request from the Customer. 2.3.7. Ensure that any third parties engaged for service provision have the necessary qualifications.
2.4. The Contractor has the right to:
2.4.1. Independently determine the strategy and tactics for service provision under this Agreement. 2.4.2. Request verbal and written explanations from the Customer and their authorized representatives as needed for service provision. 2.4.3. Demand that the Customer provides required documents and information within the timeframe specified by the Contractor. 2.4.4. Appoint and replace employees or other engaged individuals at any time. The Customer cannot demand that a specific employee or previously engaged individual provide the services, except when explicitly stated in the agreed Request.
3. Service Costs and Payment Procedure
3.1. If the provided services match those listed on the Contractor’s website, pricing follows the rates indicated on the website. If the required services have special conditions (volume, duration, additional services, etc.), the Contractor determines the cost. The final service cost is communicated upon Request approval. Prices are listed in Euros. 3.2. Payment can be made in Euros or another currency, depending on the payment method. 3.3. Payment methods include:

• Bank card payment via the Contractor’s website.
• Bank transfer to the Contractor’s card.
• Bank transfer to the Contractor’s account (payment in Euros; bank details are in the last section of this Agreement).
• Cash payment in Euros.

4. Liability of the Parties
4.1. The Contractor is responsible for ensuring that the provided services comply with Italian law. 4.2. For failure or improper fulfillment of obligations under this Agreement, the Parties bear liability according to Italian law. 4.3. The Customer is responsible for the accuracy of submitted documents and information. If false documents or information are provided, the Contractor is not liable for improper service execution. 4.4. The Contractor’s liability is limited to the amount of actual payments received from the Customer. 4.5. If a Party fails to respond to a claim within the timeframe specified in clause 7.7, they must pay a penalty of €50 within 30 days of the claim submission. 4.6. The Contractor is not liable for any consequences, damages, or losses incurred by the Customer due to unilateral termination of this Agreement by the Customer. 4.7. The Customer is liable for the Contractor’s losses, including actual damages and lost profits, resulting from dishonest service acquisition as described in clause 2.1.3. Any payments made by the Customer in such cases remain with the Contractor as compensation.
5. Force Majeure
5.1. The Parties are not liable for non-performance due to force majeure events that could not have been foreseen or prevented by reasonable measures. Such events include, but are not limited to, war, natural disasters, technological accidents, government decisions, strikes, riots, terrorist attacks, and other unforeseen circumstances. 5.2. The affected Party must notify the other Party within three calendar days of the event’s occurrence or as soon as circumstances permit. 5.3. The affected Party must provide supporting documentation within ten days. 5.4. Deadlines are extended for the duration of the force majeure event. 5.5. The affected Party must resume obligations immediately after the force majeure event ends. 5.6. If force majeure lasts over 60 days, the Agreement terminates, and no refunds or compensations are required.
6. Confidentiality
6.1. The Parties agree to maintain confidentiality regarding information contained in this Agreement and its attachments.
Вот перевод на английский:
6.2. The Contractor has the right to disclose confidential information received from the Customer in the course of fulfilling this Agreement to third parties only with the Customer’s consent.
6.3. Confidentiality obligations shall not apply to publicly available information, as well as to the transfer of information and documents to persons engaged by the Contractor for the provision of services under this Agreement.
6.4. Confidentiality obligations shall not apply to the transfer of information and documents to institutions, government authorities, state and commercial organizations, where such transfer or interaction is provided for under this Agreement.
7. Dispute Resolution7.1. Any disputes arising from or in connection with this Agreement shall be resolved through negotiations between the Parties.
7.2. The Parties agree that a pre-trial claim procedure is mandatory for any disputes. The Party whose rights have been violated must submit a written claim (hereinafter referred to as the “Claim”) to the other Party before filing a lawsuit. The Claim must be drafted in any format and outline the requirements. If necessary, supporting documents confirming the violations and documents verifying the authority of the sender’s representative must be attached to the Claim.
7.3. The Customer may submit a Claim to the Contractor by one of the following methods:
7.3.1. By sending an electronic appeal to the Contractor’s email: info@espanarusa.com;
7.3.2. Through the Contractor’s official website in the Customer’s personal account.
7.4. The Contractor may submit a Claim to the Customer by one of the following methods:
7.4.1. By sending an electronic appeal to the Customer’s email specified in their personal account;
7.4.2. By personally delivering the Claim to the Customer. The Customer is obliged to accept the Claim and acknowledge receipt on the second copy or a copy of the Claim by indicating the date, surname, initials, and signature.
7.5. The Claim must specify the specific violations committed by the Party, referencing the breached clauses of the Agreement or provisions of the Italian Civil Code, along with specific demands. Claims that do not specify concrete violations shall not be considered.
7.6. The Claim may contain the following demands:
7.6.1. Proper fulfillment of an obligation stipulated by this Agreement;
7.6.2. Compensation by the liable Party for damages caused to the other Party;
7.6.3. Repayment of overdue payment obligations;
7.6.4. Payment of penalties (fine, late fee) provided for in this Agreement or Italian law.
7.7. The Party must review the received Claim within 30 calendar days from the date of receipt. No later than the specified period, the Party that received the Claim must provide a written response through the methods specified in clauses 7.3 and 7.4 of this Agreement.
7.8. If necessary, the Party receiving the Claim has the right to request properly executed copies of documents confirming the facts stated in the Claim.
7.9. To properly review the Customer's Claim and prepare a response, the Contractor:
7.9.1. Engages employees from relevant departments (technical, legal, financial, and other structural units) for comprehensive dispute analysis;
7.9.2. Requests and receives additional documents (or copies thereof), explanations, and other information from the Customer. Upon request, the Customer is obliged to provide the requested documents and information for proper dispute resolution;
7.9.3. Conducts a thorough analysis of the received data and explanations to formulate a complete and accurate response to the Claim;
7.9.4. Prepares a reasoned written response to the Customer regarding their Claim.
7.10. Based on the Claim review results, the Party may:
7.10.1. Fully accept the demands stated in the Claim;
7.10.2. Partially accept the demands and reject the remaining claims. If a monetary claim is involved, the recognized amount must be specified;
7.10.3. Fully reject the demands stated in the Claim. If the Claim is fully or partially rejected, the response must include justification for the rejection with references to the Agreement, legal acts, and supporting documents.
7.11. If the Parties fail to reach an agreement through negotiations and Claim review, the dispute shall be resolved through legal proceedings as outlined below.
7.12. The Parties agree that the rights and obligations under this Agreement shall be governed by the laws of Italy. Any disputes arising from or related to this Agreement shall be resolved in accordance with Italian substantive and procedural law.
7.13. The venue for dispute resolution shall be in Italy.
8. Other Conditions8.1. Services not included in the initial request but agreed upon by the Parties shall be specified in additional service conditions posted in the Customer’s personal account.
8.2. The Agreement may be amended or supplemented through additional service conditions posted in the Customer’s personal account.
8.3. The duration of services under this Agreement corresponds to the period specified on the Contractor’s website. If the Customer’s tasks require services beyond the Agreement’s validity period, additional service conditions for extending the Agreement shall be posted in the Customer’s personal account.
8.4. The Contractor has the right to unilaterally amend or supplement this Agreement at any time without prior or subsequent notification of the Customer.
8.5. Changes, cancellations, and additions take effect upon their publication on https://italiatut.com.
8.6. The Customer undertakes to regularly review the contents of this Agreement to stay informed of any amendments. All risks associated with failure or delay in reviewing changes shall be borne by the Customer.
8.7. Continued use of services by the Customer after any amendments to the Agreement constitutes acceptance of such changes.
8.8. If the Customer does not agree with the changes, they must notify the Contractor of contract termination. In this case, the consequences of termination at the Customer’s initiative shall apply.
8.9. Either Party may unilaterally terminate the Agreement at any time by sending a written notice to the postal address specified in the last section of this Agreement.
8.10. If the Agreement is terminated early by the Customer and the Contractor has already commenced service provision, the paid service fee is non-refundable. If the Contractor has not yet started providing services, the amount paid by the Customer is credited to their personal balance for use within one year. If the balance is not used within this period, the remaining funds become the Contractor’s property. If the Customer is unable to receive services due to force majeure, with documentary proof, the Contractor shall refund the paid amount minus the cost of services already rendered.
8.11. If the Agreement is terminated due to force majeure, the Customer shall be refunded the amount paid minus the cost of services actually provided. Refunds exceeding the cost of rendered services and expenses shall be made within 75 calendar days from the date of notification of the force majeure event.
8.12. Expenses incurred by the Contractor are not considered service fees and are non-refundable under any circumstances.
8.13. Completion of service provision under this Agreement does not require an official act. However, at the Contractor’s initiative or upon written request from the Customer, an act may be drafted and sent to the Customer’s specified email or postal address. The Contractor may also notify the Customer of service completion by email. If the Customer does not raise objections within 10 calendar days after service completion, the services are considered duly rendered, and no claims regarding quality or quantity shall be accepted.
8.14. In matters not covered by this Agreement, the Parties shall follow Italian law.
8.15. The Parties acknowledge that email communication using addresses specified in the Customer’s personal account and the Contractor’s website is a valid means of exchanging information and documents. Agreements, acts, notifications, and other documents may be sent as emails, electronically signed documents, or scanned copies. The Parties recognize such documents as valid expressions of intent, and no additional paper copies are required.
9. Contractor’s DetailsGuide and Driver Limousine Services
P. Iva IT03216900609
Email: Viptransferit@gmail.com
Tel.: +39 328 920 6732